Account Manager - Customer Care (M/F/D)*
In this position, you will be responsible for the intensive support of our long-standing customers and the further development of the Customer Care area. As the central contact person for topics such as spare parts, maintenance services, repairs, training and on-site services, you will work directly with system operators and direct customers and strengthen customer loyalty in the long term. With your commitment, you will contribute to the success of the Liftetime Services division and support the long-term development of our customer relationships.
Vollzeit
Sales
TGW Logistics, Wels
Experienced Professionals
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Intensive customer support as a central contact person for after-sales topics such as spare parts, maintenance and repair services
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Building and maintaining sustainable customer relationships through continuous contact and targeted measures
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Proactive identification of customer needs and goal-oriented optimization of customer loyalty
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Support in the further development of the LTS area for existing and new customers
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Cross-departmental collaboration to ensure smooth processes and high-quality customer service
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Responsibility for sales, profitability and customer satisfaction in our own area
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Technical and business understanding, supplemented by knowledge of intralogistics and system solutions
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Several years of professional experience, ideally in intralogistics or mechanical engineering
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Sound knowledge of contract law and negotiation skills in customer contracts
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Entrepreneurial thinking and initiative paired with reliability and cost awareness
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Very good English skills as well as confident handling of MS Office and ideally SAP
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Strong communication skills, ability to deal with conflicts and a confident, solution-oriented appearance
- Wide variety of tasks and room for creativity
- Cooperation across departments in international teams
- Responsibility in a successful international company with a strong focus on culture and values
- Flat hierarchies and short decision-making processes
- A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"
- Growing with your tasks and customer projects
In this position, you can expect the following benefits, among others.
Training &Development
Team &community
Dual employeeparticipation
Flexibleworking hours
Home office
Modern workenvironment
Sustainability
Additional benefits &discounts
About us
The TGW Logistics Group is one of the leading international suppliers of material handling solutions. For more than 50 years, TGW has been planning and implementing highly automated logistics centres all around the world and also supports them during live operation – from mechatronics and controls to robotics, software and IT. Customers like Puma, Levi Strauss, Urban Outfitters, Mango or Zalando trust in TGW. TGW has locations in Europe, Asia and the USA and employs more than 4,400 people. As a foundation-owned company, a special focus is on a value-based company culture in line with the philosophy "Focusing on People – Learning and Growing".
