Key Account Manager (M/F/D)*
Would you like to take on responsibility for the intensive support of our existing customers and make a significant contribution to customer satisfaction and the company's success? As a Key Account Manager, you will be the central contact person for our customers throughout the entire after-sales process and ensure that our customers are optimally supported. Your task is to strengthen customer loyalty, identify optimization potential and successfully shape long-term partnerships.
Vollzeit
Sonstige
Rotkreuz, Switzerland
Experienced Professionals
- Proactive response to customer needs and targeted solution optimization
- Responsibility for performance, results and customer satisfaction in our own customer base
- Recognition of modernization potential, impetus for the implementation and support of services in the implementation phase
- Central contact for topics such as spare parts, maintenance services, repairs, training, hotline and on-site services
- Escalation instance for operational issues in day-to-day business
- Technical and business understanding as well as several years of professional experience, ideally in intralogistics or mechanical engineering
- Sound knowledge of contract law and negotiation skills in customer contracts
- Strong customer orientation, excellent communication skills as well as assertiveness and conflict resolution skills
- Entrepreneurial thinking and initiative paired with reliability and cost awareness
- Fluent in written and spoken German and good French and/or English skills
- An appreciative working environment motivated team and an open feedback culture
- Wide variety of tasks and room for creativity
- Responsibility in a successful international company with a strong focus on culture and values
- A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"
- Wide range of opportunities for professional and personal development through in-person training and eLearning sessions.
About us
The TGW Logistics Group is one of the leading international suppliers of material handling solutions. For more than 50 years, TGW has been planning and implementing highly automated logistics centres all around the world and also supports them during live operation – from mechatronics and controls to robotics, software and IT. Customers like Puma, Levi Strauss, Urban Outfitters, Mango or Zalando trust in TGW. TGW has locations in Europe, Asia and the USA and employs more than 4,400 people. As a foundation-owned company, a special focus is on a value-based company culture in line with the philosophy "Focusing on People – Learning and Growing".
