Technical Support Mechanic Engineer (M/F/D)*
As a Technical Support Specialist, you are responsible for accepting, processing and documenting mechanical faults. You plan and coordinate technician assignments in the support environment and analyze faults in order to develop solution variants. In dispatch, you will support colleagues in answering calls, documenting tickets and proactively communicating with customers.
In close cooperation with the (assistant) key account managers, you will provide support in technical matters and identify and resolve potential faults in order to ensure the
Vollzeit
Software / IT
Marchtrenk, Österreich
Experienced Professionals
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Acceptance, processing and documentation of mechanical faults
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Planning and coordination of technician assignments in the support environment
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Support of the (Assistant) Key Account Managers in technical matters
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Identification and elimination of fault potentials to ensure the best possible system availability
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Support and advice to customers in the professional handling of our logistics solutions
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Call taking, ticket documentation and proactive customer communication Responsibility for performance, costs and deadline
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Technical training (apprenticeship as a mechatronics technician, industrial electrics, technical college electrical engineering, mechanical engineering, plant engineering)
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Knowledge of logistics and control is an advantage
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High degree of customer orientation and commitment
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Good knowledge of German and English as well as other foreign languages is an advantage
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Willingness to travel (approx. 5%) Driving licence B
- Working with high-quality IT equipment and the latest technologies
- Cooperation across departments in international teams
- Responsibility in a successful international company with a strong focus on culture and values
- A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"
- A well-structured training period and support by experienced colleagues
- Collaboration in a committed team, individual opportunities to contribute, clear goals and an open feedback culture
In this position, you can expect the following benefits, among others.
Activity Garden
Fitnessstudios
Home office
Catering & employeerestaurant
Employeeevents
Modern workenvironment
Sustainability
fresh fruit
About us
The TGW Logistics Group is one of the leading international suppliers of material handling solutions. For more than 50 years, TGW has been planning and implementing highly automated logistics centres all around the world and also supports them during live operation – from mechatronics and controls to robotics, software and IT. Customers like Puma, Levi Strauss, Urban Outfitters, Mango or Zalando trust in TGW. TGW has locations in Europe, Asia and the USA and employs more than 4,400 people. As a foundation-owned company, a special focus is on a value-based company culture in line with the philosophy "Focusing on People – Learning and Growing".
