IT Support Specialist - Application & Software (M/F/D)*
As IT Support Specialist, you will be the first contact in your team for any questions and incidents concerning our internal Business Applications or our customer sites. You love detective work and by doing so, you elaborate solutions to solve the issues. With your solution-oriented way of working, you will step by step assume the responsibility for a successful, resource-saving troubleshooting and guarantee our internal as well as external customers' satisfaction.
WHAT YOU'LL BE HANDLING
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Provide technical support as a contact person for any software concerns of our internal or external customers
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Carry out error analyses
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Manage requests in our ticket system
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Handle error messages per remote access
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Document your work thoroughly and adapt the records
WHAT YOU'LL NEED
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Completed technical education in the field of IT and/or first job experience in a similar position
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Profound know-how in a Microsoft environment
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Pleasure in working with operating systems (Linux, Windows), Oracle databases as well as programming languages (e.g. C#, .NET)
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Very good command of German and English
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High customer and service orientation as well as ability to work in a team and excellent communication skills
WHAT WE OFFER
- Working with high-quality IT equipment and the latest technologies
- Cooperation across departments in international teams
- Responsibility in a successful international company with a strong focus on culture and values
- A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"
- A well-structured training period and support by experienced colleagues
- Collaboration in a committed team, individual opportunities to contribute, clear goals and an open feedback culture
-
Provide technical support as a contact person for any software concerns of our internal or external customers
-
Carry out error analyses
-
Manage requests in our ticket system
-
Handle error messages per remote access
-
Document your work thoroughly and adapt the records
-
Completed technical education in the field of IT and/or first job experience in a similar position
-
Profound know-how in a Microsoft environment
-
Pleasure in working with operating systems (Linux, Windows), Oracle databases as well as programming languages (e.g. C#, .NET)
-
Very good command of German and English
-
High customer and service orientation as well as ability to work in a team and excellent communication skills
- Working with high-quality IT equipment and the latest technologies
- Cooperation across departments in international teams
- Responsibility in a successful international company with a strong focus on culture and values
- A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"
- A well-structured training period and support by experienced colleagues
- Collaboration in a committed team, individual opportunities to contribute, clear goals and an open feedback culture
In this position, you can expect the following benefits, among others.
studios
restaurant
events
environment
The minimum gross basic salary based on full-time employment per year is 40.462 Euro.
In this position, you can expect the following benefits, among others.
studios
restaurant
events
environment
About us
The TGW Logistics Group is one of the leading international suppliers of material handling solutions. For more than 50 years, TGW has been planning and implementing highly automated logistics centres all around the world and also supports them during live operation – from mechatronics and controls to robotics, software and IT. Customers like Puma, Levi Strauss, Urban Outfitters, Mango or Zalando trust in TGW. TGW has locations in Europe, Asia and the USA and employs more than 4,400 people. As a foundation-owned company, a special focus is on a value-based company culture in line with the philosophy "Focusing on People – Learning and Growing".