Head of Software Service Delivery & Training (m/f)

Promoting Careers. Living Logistics.

Our company with its headquarter in Wels and subsidiaries in Europe, America and Asia, develops and implements high-end material handling solutions worldwide. TGW stands for teamwork and growth worldwide.

Today, about 2,800 committed employees work responsibly and are living logistics. We are looking for a highly motivated person to determine, provide and manage a first class service and training programme. In this function, you will act on holding level and manage the performance of services and ensure that service levels are achieved in line with Service Level Agreements.

Tasks

TASKS

  • Central ownership of incidents and service requests

  • Continuous measuring and monitoring of incident levels keeping them to a minimum

  • Identification and implementation of improvements of the service desk incident logging system in order to provide a more effective and efficient service to customers

  • Improvement of the service desk knowledge management

  • Provision of a regular training service for all levels of experience when needed

  • Implementation of new services for customers

  • Leading and management of the Service Desk team

REQUIREMENTS

REQUIREMENTS

  • Completed technical education in the field of Informatics or Software Development

  • At least 5 years of job experience in software services, trainings or similar desirable

  • Strong understanding of agile software development (Scrum, Kanban)

  • Experience in managing and working with distributed team members

  • Excellent command of English

  • Good communication skills and persuasiveness

  • Ability to analyse and solve problems creatively

WE OFFER

WE OFFER

The minimum annual gross pay for this position is 52.864,- Euros according to the collective agreement. A possible overpay depends on your individual job experience and qualification. 

Furthermore, we offer flexible working hours, a cooperative working environment with attractive benefits and exciting perspectives.

Use your know-how and skills for an exciting job and start your career in a diversified field of responsibility in an international network for automated logistics technology. 

Please send your application documents in English.

Become part of our dynamic team!

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